Assistance, information and advice from Saupe Telemarketing’s competent call agents
Saupe Telemarketing offers a hotline or help desk for a first level support in order to relieve your employees, divisions or telephone operators. On the first support level complaints or problems will be captured and suitable first solutions will be elaborated. According to our experience around 70 % of all incidents or inquiries can be handled without any special expert knowledge.
It is our aim to solve as many questions as possible on the first level. Our experienced and qualified call agents are well prepared for these situations. Via telediagnosis and a suitable questionnaire the caller’s problem will be captured and transferred to the correct contact partner, up to 70 % of all questions can be handled and solved directly. More difficult tasks will be captured via a ticket system and transmitted via outlook or via your ERP system. This gives you the time to concentrate on your main business.
Look after your main business – we handle the telephone!
Your advantages with Saupe Telemarketing:
- Relieve your associates
- Friendly and competent call answering
- Specialized knowledge
- High call answering rate in peak times
- Specially trained call agents
- The best technical prerequisites to answer your calls
- Regular data back up
- High availability
- High accessibility
- Various languages